Personal Information We Collect
1. Refund Eligibility
Refunds are only considered under exceptional circumstances and at the sole discretion of the company. Such circumstances may include, but are not limited to, technical errors, unauthorized transactions, or withdrawal discrepancies.
2. Unauthorized Transactions
If you believe that an unauthorized transaction has occurred on your account, please notify company immediately for a thorough investigation. Refunds for unauthorized transactions will be considered based on the findings of the investigation.
3. Technical Issues
In the event of technical issues such as server errors, connection problems, or software glitches affecting gameplay, company reserves the right to investigate and, if necessary, issue refunds. Users are encouraged to report technical issues promptly to facilitate a swift resolution.
4. Withdrawal Errors
Refunds may be considered for withdrawal errors or discrepancies. Users must report such issues to our customer support team immediately. Refund requests will be reviewed, and decisions will be made based on the circumstances surrounding the error.
5. Account Closure
Upon account closure, any remaining funds in the account may be eligible for withdrawal. Company reserves the right to assess account closure fees, if applicable.
6. Refund Process
To request a refund, users must submit a written request to the company. The request should include relevant details, such as transaction dates, amounts, and a detailed explanation of the issue. Users may also be required to provide supporting documentation.
7. Refund Review
Refund requests will be reviewed on a case-by-case basis by the company. The review process aims to be fair and transparent, with decisions communicated to users in a timely manner. Users will be informed of the outcome of their refund request.
8. Exclusions from Refund Eligibility
Certain situations may be excluded from refund eligibility, including but not limited to:
- User violation of terms and conditions, other established policies;
- Intentional misuse or abuse of the platform;
- Losses incurred due to external factors beyond company’s control;
- Refund requests made beyond a specified timeframe from the transaction date.
9. Changes to the Refund Policy
Company reserves the right to modify, amend, or update this refund policy at any time. Users will be notified of any changes via website or through other appropriate channels. It is the responsibility of users to regularly review the refund policy for updates.